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Business Process Management in Tourism and Hospitality
U: Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development". Lutsk: Faculty of Business LNTU, 2021. str. 25-29. urn:nbn:hr:112:128404
Andrlić, Berislav; Šostar, Marko; De Alwis, Chamaru

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Andrlić, B., Šostar, M. i De Alwis, C. (2021). Business Process Management in Tourism and Hospitality. Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development" (str. 25-29). Lutsk: Faculty of Business LNTU. Preuzeto s https://urn.nsk.hr/urn:nbn:hr:112:128404

Andrlić, Berislav, et al. "Business Process Management in Tourism and Hospitality." Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development", Faculty of Business LNTU, 2021, str. 25-29. https://urn.nsk.hr/urn:nbn:hr:112:128404

Andrlić, Berislav, Marko Šostar i Chamaru De Alwis. "Business Process Management in Tourism and Hospitality." U Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development", 25-29. Lutsk: Faculty of Business LNTU, 2021. Citirano 26.01.2025.. https://urn.nsk.hr/urn:nbn:hr:112:128404

Andrlić, B., Šostar, M. i De Alwis, C. (2021) 'Business Process Management in Tourism and Hospitality', Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development", Faculty of Business LNTU, Lutsk, str. 25-29. Preuzeto s: https://urn.nsk.hr/urn:nbn:hr:112:128404 (Datum pristupa: 26.01.2025.)

Andrlić B, Šostar M, De Alwis C. Business Process Management in Tourism and Hospitality. Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development". Lutsk: Faculty of Business LNTU; 2021. Str. 25-29. [pristupljeno 26.01.2025.] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:112:128404

B. Andrlić, M. Šostar i C. De Alwis, "Business Process Management in Tourism and Hospitality", Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development" Lutsk: Faculty of Business LNTU, 2021. [Online] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:112:128404 [Citirano: 26.01.2025.]

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Podaci o radu
Naslov (engleski)Business Process Management in Tourism and Hospitality
AutorBerislav Andrlić
AutorMarko Šostar
AutorChamaru De Alwis
Autorova ustanovaVeleučilište u Požegi
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Ekonomija
Sažetak (engleski)
Hospitality is an activity that has closeness and connection with many sciences and activities, including economics, technology, geography, politics, sociology, etc. It also represents a complex market combination of related industries. Due to all the specifics, it can be said that process management in tourism is a systematic and coordinated adjustment of tourism policy and tourism strategy of the state at the local, regional, national and international levels, in order to create consumer satisfaction and make a profit. In this regard, some of the management systems used in this process will be proposed – CRM (Customer Relationship Management).
Ključne riječi (engleski)
Jezikengleski
Vrsta publikacijeZnanstveni rad - Izvorni znanstveni rad
Status objaveObjavljen
Vrsta recenzijeRecenziran - međunarodna recenzija
Verzija publikacijeObjavljena verzija rada (izdavačev PDF)
Naslov zbornikaProceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development"
Brojčani podacistr. 25-29
URN:NBNurn:nbn:hr:112:128404
Datum objave publikacije2021
SkupNaziv: International Conference: Actual problems of marketing management in conditions of innovative economic development
Lokacija: Lutsk, Ukrajina
Datum početka: 2021-03-26
Datum završetka: 2021-03-26
Vrsta izlaganja: Predavanje
Vrsta resursaTekst
IzdavačFaculty of Business LNTU
Mjesto izdavanjaLutsk
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Zaštićeno autorskim pravom.
Datum i vrijeme pohrane2024-05-07 09:10:33