prikaz prve stranice dokumenta Business Process Management in Tourism and Hospitality
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Scientific paper - Original scientific paper
Business Process Management in Tourism and Hospitality
In: Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development". Lutsk: Faculty of Business LNTU, 2021. pp. 25-29. urn:nbn:hr:112:128404
Andrlić, Berislav; Šostar, Marko; De Alwis, Chamaru

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Andrlić, B., Šostar, M. & De Alwis, C. (2021). Business Process Management in Tourism and Hospitality. Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development" (pp. 25-29). Lutsk: Faculty of Business LNTU. Retrieved from https://urn.nsk.hr/urn:nbn:hr:112:128404

Andrlić, Berislav, et al. "Business Process Management in Tourism and Hospitality." Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development", Faculty of Business LNTU, 2021, pp. 25-29. https://urn.nsk.hr/urn:nbn:hr:112:128404

Andrlić, Berislav, Marko Šostar and Chamaru De Alwis. "Business Process Management in Tourism and Hospitality." In Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development", 25-29. Lutsk: Faculty of Business LNTU, 2021. Accessed 2025 January 27. https://urn.nsk.hr/urn:nbn:hr:112:128404

Andrlić, B., Šostar, M. and De Alwis, C. (2021) 'Business Process Management in Tourism and Hospitality', Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development", Faculty of Business LNTU, Lutsk, pp. 25-29. Available at: https://urn.nsk.hr/urn:nbn:hr:112:128404 (Accessed 27 January 2025)

Andrlić B, Šostar M, De Alwis C. Business Process Management in Tourism and Hospitality. Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development". Lutsk: Faculty of Business LNTU; 2021. Pp. 25-29. [cited 2025 January 27] Available at: https://urn.nsk.hr/urn:nbn:hr:112:128404

B. Andrlić, M. Šostar and C. De Alwis, "Business Process Management in Tourism and Hospitality", Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development" Lutsk: Faculty of Business LNTU, 2021. [Online] Available at: https://urn.nsk.hr/urn:nbn:hr:112:128404 [Accessed: 27 January 2025]

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Metadata
Title (english)Business Process Management in Tourism and Hospitality
AuthorBerislav Andrlić
AuthorMarko Šostar
AuthorChamaru De Alwis
Author's institutionPolytehnic in Pozega
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract (english)
Hospitality is an activity that has closeness and connection with many sciences and activities, including economics, technology, geography, politics, sociology, etc. It also represents a complex market combination of related industries. Due to all the specifics, it can be said that process management in tourism is a systematic and coordinated adjustment of tourism policy and tourism strategy of the state at the local, regional, national and international levels, in order to create consumer satisfaction and make a profit. In this regard, some of the management systems used in this process will be proposed – CRM (Customer Relationship Management).
Keywords (english)
Languageenglish
Publication typeScientific paper - Original scientific paper
Publication statusPublished
Peer reviewPeer review - international
Publication versionPublished version
Publication titleProceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development"
Numberingpp. 25-29
URN:NBNurn:nbn:hr:112:128404
Publication2021
ConferenceTitle: International Conference: Actual problems of marketing management in conditions of innovative economic development
Location: Lutsk, Ukraine
Start date: 2021-03-26
End date: 2021-03-26
Assembly type: Lecture
Type of resourceText
PublisherFaculty of Business LNTU
Publishing placeLutsk
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2024-05-07 09:10:33