Business Process Management in Tourism and Hospitality

Andrlić, Berislav; Šostar, Marko; De Alwis, Chamaru

Scientific paper - Original scientific paper

Business Process Management in Tourism and Hospitality

In: Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development". Lutsk: Faculty of Business LNTU, 2021. pp. 25-29. urn:nbn:hr:112:128404

Andrlić, Berislav; Šostar, Marko; De Alwis, Chamaru

Cite this document

APA 6th Edition

Andrlić, B., Šostar, M. & De Alwis, C. (2021). Business Process Management in Tourism and Hospitality. Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development" (pp. 25-29). Lutsk: Faculty of Business LNTU. Retrieved from https://urn.nsk.hr/urn:nbn:hr:112:128404

MLA 8th Edition

Andrlić, Berislav, et al. "Business Process Management in Tourism and Hospitality." Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development", Faculty of Business LNTU, 2021, pp. 25-29. https://urn.nsk.hr/urn:nbn:hr:112:128404

Chicago 17th Edition

Andrlić, Berislav, Marko Šostar and Chamaru De Alwis. "Business Process Management in Tourism and Hospitality." In Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development", 25-29. Lutsk: Faculty of Business LNTU, 2021. Accessed 2024 August 27. https://urn.nsk.hr/urn:nbn:hr:112:128404

Harvard

Andrlić, B., Šostar, M. and De Alwis, C. (2021) 'Business Process Management in Tourism and Hospitality', Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development", Faculty of Business LNTU, Lutsk, pp. 25-29. Available at: https://urn.nsk.hr/urn:nbn:hr:112:128404 (Accessed 27 August 2024)

Vancouver

Andrlić B, Šostar M, De Alwis C. Business Process Management in Tourism and Hospitality. Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development". Lutsk: Faculty of Business LNTU; 2021. Pp. 25-29. [cited 2024 August 27] Available at: https://urn.nsk.hr/urn:nbn:hr:112:128404

IEEE

B. Andrlić, M. Šostar and C. De Alwis, "Business Process Management in Tourism and Hospitality", Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development" Lutsk: Faculty of Business LNTU, 2021. [Online] Available at: https://urn.nsk.hr/urn:nbn:hr:112:128404 [Accessed: 27 August 2024]

Cite this item: https://urn.nsk.hr/urn:nbn:hr:112:128404

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Metadata

Title (english)	Business Process Management in Tourism and Hospitality
Author	Berislav Andrlić
Author	Marko Šostar
Author	Chamaru De Alwis
Author's institution	Polytehnic in Pozega
Scientific / art field, discipline and subdiscipline	SOCIAL SCIENCES Economics
Abstract (english)	Hospitality is an activity that has closeness and connection with many sciences and activities, including economics, technology, geography, politics, sociology, etc. It also represents a complex market combination of related industries. Due to all the specifics, it can be said that process management in tourism is a systematic and coordinated adjustment of tourism policy and tourism strategy of the state at the local, regional, national and international levels, in order to create consumer satisfaction and make a profit. In this regard, some of the management systems used in this process will be proposed – CRM (Customer Relationship Management).
Keywords (english)
Language	english
Publication type	Scientific paper - Original scientific paper
Publication status	Published
Peer review	Peer review - international
Publication version	Published version
Publication title	Proceedings of International Conference "Actual problems of marketing management in conditions of innovative economic development"
Numbering	pp. 25-29
URN:NBN	urn:nbn:hr:112:128404
Publication	2021
Conference	Title: International Conference: Actual problems of marketing management in conditions of innovative economic development Location: Lutsk, Ukraine Start date: 2021-03-26 End date: 2021-03-26 Assembly type: Lecture
Type of resource	Text
Publisher	Faculty of Business LNTU
Publishing place	Lutsk
Access conditions	Open access
Terms of use
Created on	2024-05-07 09:10:33