Customer relationship management is a philosophy whose primary task is to ensure the company's long-term partnerships with its current and potential customers. Besides that, customer relationship management we can observe as a business strategy and as a technological solution that ultimately leads to the establishment of a partnership between the company and consumers. Customer relationship management (CRM) is a combination of people, business processes, and technology that seeks to provide understanding of customer needs, to support a business strategy, and to build long-term relationships with customers. Public administration ensures the development and delivery of the essential public services required for sustaining modern civilization. Covering areas from public safety and social welfare to transportation and education, the services provided through the public sector are inextricably part of our daily lives. Digitization of public administration enables fast and efficient resolution of services provided by public administration bodies to citizens through electronic information and communication technologies, which has led to partnerships between public administration and citizens and to the management of customer relations in the true sense. Through the Central Government Portal, the Public Administration in the Republic of Croatia has enabled its citizens to interact with public administration bodies and solve a many of tasks using digital communications. In this paper, a survey was conducted to determine the satisfaction of the citizens of Požega-Slavonia County with the services provided within e-public administration. The data collected in the survey were processed and analyzed, and conclusions were reached on the use of current public administration services and opportunities for progress in the development of new services.