The e-citizens system was launched with the aim of modernizing, simplifying and accelerating communication citizens and public administration, and to increase public sector transparency in providing public services. The e-Citizens System system is highly developed by the Government of the Republic of Croatia and has been well represented in our economy. It consists of a personal user compartment, a central state portal and a national identification and authentication system. e-Citizen is registered with the system with a username and password, and can be made in the FINA branch offices or via the Internet. e-citizens allow for better and faster intercommunication when ordering patients, supplementary insurance, insight into the labor market etc. In e-citizens' system, personal data is only available to the user. The e-citizens' goals are to increase the interaction between the Government and the citizens, to encourage citizen participation, to make transparency in governmental processes, to improve the government's accountability to citizens, reduce costs and investments that otherwise go into paperwork and stationary, reduce reaction time and wait lists.