Through this work will be presented the way of functioning and organizational approach to quality management system through the theoretical part and a practical example of Austrotherm company. The development and definition of quality management will further explain through different definitions of quality, process and types of quality control, quality insurance and most importantly, quality management. Through the importance of continuity of improving quality management, customer satisfaction, process approach and leadership quality, will include the basic items of quality management. The importance of integrated management system in the development of quality, will be explained through their formation, systematic approach and unavoidably international management systems. On example for the company Austrotherm will be presented real access to the quality management system. Will be describe the vision, mission and quality policy, demonstrate organizational structure. Also,will be elaborated quality management system, description of work processes and all its phases.